Frequently Asked Questions
Everything you need to know about shopping with CRASHPAD.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary depending on the destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after checkout to request changes or a cancellation by contacting our support team via live chat.
Are your materials sustainably sourced?
At CRASHPAD, we prioritize ethical manufacturing. We use a mix of organic cotton and recycled polyesters, and all our partner factories must adhere to strict fair-labor certifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.